Overview
Our products are authentic, handcrafted pieces, made by skilled artisans using traditional techniques. Each item is unique, sustainably produced, and created with premium materials.
We take pride in our quality, and offer returns, exchanges, and refunds on eligible products if you are not satisfied.
This policy applies only to domestic orders placed on our official website. It does not apply to purchases made offline or through third-party platforms.
Returns & Exchanges
You may request a return or exchange within 7 days of delivery, provided the item:
- Is unused and in its original condition
- Has its original packaging, barcode, and MRP tags intact
Exchanges
Exchanges are accepted only if:
- The product has a manufacturing defect (verified after quality check)
- The item received differs from the ordered item
To raise a request, contact us within 7 days of delivery:
+91 9643302036, 9720311502
merchandise@teamworkarts.com
For damaged or missing items, notify us within 48 hours of delivery.
Refund Process
Once we receive and inspect your return, we will notify you of approval or rejection.rn shipping will be deducted.
Refund Timelines
- Prepaid orders: Refunds are credited to the original payment method within 4–5 business days.
- COD orders: Refunds are issued via E-Voucher/Gift Card or bank transfer (processed within 7–8 business days).
- Refunds cannot be issued in cash.
- The bank account holder name must match the customer’s name.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your card issuer
- Contact your bank
If you still need help, email us at merchandise@teamworkarts.com.
Sale Items
Sale items are not eligible for refunds.
Need Help?
For any questions regarding refunds, returns, or exchanges, contact us at:
merchandise@teamworkarts.com